True Partner Maintenance
With the release of FX3 we have introduced an exciting new service that brings the level of customer care to a whole new level. We are constantly expanding our services and improving our software in order to provide our customers an unparalleled level of service.
True Partner Maintenance Package includes:
Priority 24/7 Tech Support
Priority tech support means that your case will be handled in the fastest manner possible until the case is resolved to your satisfaction.
During Business hours support is available via Toll-Free Number and email; and after hours we have 12 qualified reconstructionists/trainers waiting for your call.
[ more info on Tech Support ]
FREE 3D Models
We create exact 3D models of anything you want, for the most accurate look for your 3D Animations. Models are precise in dimensions according to manufacturer specs, or if they are custom then we will need photos and measurements.
No more silly questions about why the car doesn't look like a ".....", but precision in every aspect of your accident or crime scene reconstruction.
You get 5 3D Models per year for FREE!
Note:
All custom models are added to the object library for everyone to use, this way you benefit from other users custom 3D Models as well.
Virtual Earth
The ultimate in rapid diagramming, at the click of a button users can access the satellite imagery, select an area which will auto-scale and be inserted in your diagram – to scale.
The Virtual Earth component requires TPM because of constant upgrades to the quality and resolution of the satellite imagery.
[ more info on Virtual Earth ]
Future Discounts
With TPM you will receive a 25% discount on:
- any additional components/modules of existing license
- hot fixes & service packs on existing licenses
*Only applies to the License that maintenace was purchased on.
FREE Updates
Visual Statement publishes quarterly updates with powerful new features. The following updates are available as part of TPM:
- Minor updates to the program (Service Packs and minor revisions)
- Vehicle Specifications Database Updates
- Technical Service Bulletin Database Updates
- Vehicle Recall Database Updates
- Object Library Updates (additional 2D and 3D objects)
See the latest update features FX3 SP3
Note: All updates are available at no cost, if and when available. All Customers are notified by E-mail of any updates as soon as they become available.
True Partner Maintenance features and services are available only during the maintenance period.
Cost: 18% of your original Product Value per year, discounts are not applied when calculating the TPM cost for the year.
For more information contact your Sales Representative or call 1.888.828.0383
